Join us

We are seeking a customer-centric, energetic, and highly-motivated individual to join our team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Customer Support and Product Management to ensure our services are delivered successfully.

Responsibilities:

• Build relationships with assigned customers
• Provide proactive strategy with their assigned customer accounts
• Become an expert in email marketing solutions and educate customers on the use and benefits of our products
• Work closely with Support and Technical teams to ensure an exceptional customer experience
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage

Requirements:

• Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
• Strong phone, written and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated, customer-centric and a true team player
• Excellent multitasking and project management skills
• Understanding of Internet and web applications with a desire learn new technologies
• Must possess a proven understanding of email marketing and ecommerce; prior experience in these fields is preferred
• Well-organized, with a high attention to detail and ability to prioritize
• Proficiency with MS Office

We are looking for a dedicated Content Writer to create content for email marketing templates, blogs, articles and product descriptions for our clients. The Content Writer's responsibilities include evaluating analytics to adjust content as needed and regularly updating the company's website.

To be successful as a Content Writer, you should keep abreast of the latest email marketing and SEO techniques. Ultimately, a top-performing Content Writer should be able to contribute to the development of strategies that will increase user engagement for our clients.

Content Writer Responsibilities:

• Conducting in-depth research on industry-related topics in order to develop original content.
• Developing content for email marketing, blogs, articles, product descriptions, social media for our clients.
• Assisting the marketing team in developing content for advertising campaigns.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.

Content Writer Requirements:

• Bachelor's degree in Communications, Marketing, English, Journalism, or related field.
• Proven content writing or copywriting experience.
• Working knowledge of content management systems.
• Proficient in all Microsoft Office applications.
• A portfolio of published articles.
• Excellent writing and editing skills.
• The ability to work in a fast-paced environment.
• The ability to handle multiple projects concurrently.
• Effective communication skills.

We are seeking a skilled Business Intelligence Analyst to create data-driven strategies that improve our processes and push our growth forward. You will be working with a team to develop analytics tools, design indicators, interpret data and report back on your findings and solutions.

You should have a passion for data and a highly analytical mind. Top candidates will also have good written and verbal communication skills in order to effectively explain the strategies they want to implement.

Business Intelligence Analyst Responsibilities:

• Researching, developing, and implementing data-gathering methods.
• Analyzing and synthesizing data.
• Reporting back on your findings and suggesting solutions.
• Collaborating with coworkers to implement improvements.
• Evaluating the effectiveness of implemented strategies.

Business Intelligence Analyst Requirements:

• Bachelor’s Degree in Computer Science, Statistics, Business Studies, or related field.
• Proven experience with programming for data analysis.
• Firm understanding of statistics and databases.
• Expert problem-solving and analytical skills.
• Strong communication skills.